Home care agencies

Answer intake and referral calls even when the office is busy.

Home care calls are often urgent, emotional, and time-sensitive. GreetingHero can capture who called, why they called, the service need, urgency, and the best callback path.

Set up intake agentView agent roles

Home care call types

  • New client intake and family inquiries.
  • Referral source questions and callback requests.
  • Scheduling, coverage, and availability questions.
  • Urgent escalation for existing client or caregiver issues.

Agent workflows

Build AI employees around the calls agencies actually receive.

The first home care workflow should capture intake information and escalate urgent calls while protecting the office from voicemail overload.

Intake receptionist

Collect caller name, phone, relationship, service need, location, urgency, and preferred callback time.

Scheduling triage

Capture scheduling requests without promising final availability before staff review.

Urgent escalation

Flag urgent existing-client, caregiver, or service interruption calls for immediate human follow-up.